Frequently Asked Questions


  • What size knee pad would fit me best?
    • Please see our sizing information HERE
  • What size is the leatherhead knee pad?
    • It is a Large – we use XL for part number purposes only.
  • What’s the promo code for the free flip-knife? 
    • There’s no promo code needed! We automatically throw in a flip-knife with any order over $39.95.**


  • Why didn't I receive a free flip-knife? 
    • The free flip-knife is excluded from special promotions.


  • I ordered Super-Soft Knee Pads on Amazon and I want to return/exchange them.
    • Please contact the seller on Amazon – they will have access to your order information so any recourse has to go through them.
  • Are the knee pads washable?
    • Yes! Our Super-Soft Knee Pads are made with neoprene, which is wet-suit material, so they are 100% washable. You can throw them in the washer and hang dry. You may also hand wash them, or even spray with odor neutralizers. Make sure to use cold water when washing!
  • What type of payment do you accept online?
    • We accept Visa, Mastercard, & Discover. 
  • I’m getting the error message “General Error” and my card is being declined, what does that mean?
    • You're most likely getting this message because you’re trying to pay with American Express, which we don’t accept. 
  • Do the medium Super-Soft Knee Pads come in any other color ways?
    • Yes! TroxellUSA has now introduced the colors, Hi-Viz Yellow, Camo, and Fluorescent Green to go along with our Royal Blue. We also have Black and Beige colors for those who like the Leatherhead look. Our Soft-Kneez economy version of the medium kneepads come in beige and blue.
  • I need to find your products in my area.
    • There are stores all across the US that carry TroxellUSA’s products. Call us at 714-847-0880 or email us with your zip code to find one near you.
  • Do you have distributors outside of the US?
    • Yes. We have distributors in Canada, the UK, Germany & Australia.
  • Do you ship outside of the US? 
    • Yes, we ship to Canada and the UK


  • I want to return/exchange my product. How do I start this process?


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