Frequently Asked Questions
- What size knee pad would fit me best?
- Please see our sizing information HERE
- What size is the leatherhead knee pad?
- It is a Large – we use XL for part number purposes only.
- What’s the promo code for the free flip-knife?
- There’s no promo code needed! We automatically throw in a flip-knife with any order over $39.95.**
- Why didn't I receive a free flip-knife?
- The free flip-knife is excluded from special promotions.
- I ordered Super-Soft Knee Pads on Amazon and I want to return/exchange them.
- Please contact the seller on Amazon – they will have access to your order information so any recourse has to go through them.
- Are the knee pads washable?
- Yes! Our Super-Soft Knee Pads are made with neoprene, which is wet-suit material, so they are 100% washable. You can throw them in the washer and hang dry. You may also hand wash them, or even spray with odor neutralizers. Make sure to use cold water when washing!
- What type of payment do you accept online?
- We accept Visa, Mastercard, & Discover.
- I’m getting the error message “General Error” and my card is being declined, what does that mean?
- You're most likely getting this message because you’re trying to pay with American Express, which we don’t accept.
- Do the medium Super-Soft Knee Pads come in any other color ways?
- Yes! TroxellUSA has now introduced the colors, Hi-Viz Yellow, Camo, and Fluorescent Green to go along with our Royal Blue. We also have Black and Beige colors for those who like the Leatherhead look. Our Soft-Kneez economy version of the medium kneepads come in beige and blue.
- I need to find your products in my area.
- There are stores all across the US that carry TroxellUSA’s products. Call us at 714-847-0880 or email us with your zip code to find one near you.
- Do you have distributors outside of the US?
- Yes. We have distributors in Canada, the UK, Germany & Australia.
- Do you ship outside of the US?
- Yes, we ship to Canada and the UK
- I want to return/exchange my product. How do I start this process?
- Please see our Shipping & Returns page for the return policy.